Customer Challenges
Indonesian Armed Force needs to facilitate users with mobile technology to claim, track transactions and provide information about the location of nearest Armed Force office.

Solution

• Mobile Digital Self-Care
• Architecture Design
• Technology Stack Recommendation

Result
Mobile application is a tool that can be used by Indonesian Armed Force customers, it can be used to provide complete and correct customer data easily via a mobile application, not only that customers can also find out which products were launched by the Armed Force, making it easier for customers to determine what products they want to use correctly and directly.

Customer Challenges

• Fishermen find it difficult to know specific location to fish
• Fishermen cannot report issues or incidents that occur during fishing

Solution

Deliver Mobile Digital Self-Service solution in collaboration with BROL to help fishermen get the information on recommended fishing spot and report relevant issues.

Result

• Increased fishermen productivity
• Centralized issue tracker and management to assist the ministry to coordinate the effort needed to solve those issues

Customer Challenges
Client needs an application to track and support nation-wide field sales activities. Field sales activities that need to be consolidated in one application are field sales presence, sales effectiveness, sales target achievement, revenue bookings, invoicing etc.

Solution

• Mobile app for field sales activities and location tracking
• Consolidated web dashboard with customer master data, product catalog, sales transaction (daily report, track record, etc)
• Application Operation Management Services (Second Level Support)

Result

• Increased field sales effectiveness and customer satisfaction
• Well-tracked field detailed sales activities
• Consolidated view on field sales activities and sales achievement

Customer Challenges

• Manual and challenging effort to monitor resource movements and allocations
• High project resource cost due to inefficient resource allocations and utilizations

Solution

• Digital Field Activity Management - Timesheet to provide web online resource allocation & movement including Real-time resource expense incurred
• Online resource assignment approval process
• Export and Import data

Result

• Improved visibility and transparency on project resource allocation and movements
• Accountable resource allocation through online approval system
• Reduced resource project expenses due to more effective resource allocation
• Ease of data consolidation from multiple projects due to data import and export function

Customer Challenges

• Manual file and archive management process result in inefficient document retrieval and claim processing.
• No tracking on archive documents when document is being borrowed by other unit.

Solution

• Mobile and web-based Digital Filing Management solution to digitalize document filing and archiving process
• OCR to capture document header and document owner for easier document retrieval and tracking

Result

• Cost saving due to more efficient document filing and archiving process
• Reduce risk of audit exposure and information leakage due to improved record tracking

Customer Challenges
Manual process to locate project documents that already archived and moved off-site result in lengthy process (it took days until weeks to get the archives from off-site location)

Solution
Mobile and Web-based Digital Filing Management where the web shows a dashboard in the form of reports from documents inputted through a mobile application, the mobile application also served to replace a conventional bar-code scanner

Result
Improved lead time to retrieve archives from off-site location due to improved document searching capability from mobile and web-based apps.