Infrastructure Managed Services

Customer Challenges
As the biggest telco company in Indonesia, our customer has many applications and where to resolve incidents that cause service disruptions in the quickest and most effective way possible and to restore services after an incident as quickly as possible

Solution

• Storage Infrastructure
• Hardware updates, OS Updates, corrections, bug fixes, and OS patches (Hardware and OS Updates)
• Service request support and management (SRSM)
• Application operations and maintenance assistance (O&M Assistance)
• First line and second level support service
• Preventive maintenance

Result

• Reduced operation cost
• Improved cross-domain activities and incident troubleshooting